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Senior Data Steward

Job Category:
Technology Provider
Career Level:
Management (Manager/Director)
Job Type:
Full Time/Permanent
Company Name:
San Diego
Auto req ID 7357BR
Title Sr Data Steward
Posting Country United States
State/Province California
Posting City San Diego
Functional Area Marketing
Job Description All About Us

Do you want to make a difference? Illumina’s mission is to improve human health by unlocking the power of the genome. If that inspires you, let’s talk. We’ve built a culture fueled by innovation, collaboration and openness, and established ourselves as the global leader in DNA sequencing and array-based technologies. Our people and our technology change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. We are deeply passionate about what we do, because we know that our work has the power to improve lives.

We’re an established company with a track record of phenomenal growth. Our revenue grew from $10 million in 2002 to approximately $2.4 billion in 2016. Our growth isn’t just revenue, we’ve been hiring the best and the brightest. Perhaps that’s why MIT has ranked Illumina near the top of its “World’s Smartest Companies” list each of the last three years. If you thrive in a brilliant, fast-paced, and mission-driven environment, Illumina is the place for you – imagine the possibilities.
Position Summary:
The Senior Data Steward plays a key role in supporting content management, by implementing and managing content quality processes, organization, and content governance. The Senior Data Steward designs, implements, and enforces processes and services for content management, content integration, and content compliance.
S/He plans definitions, structure, documentation, long-range requirements, operational guidelines and governance. The Senior Data Steward ensures accuracy and completeness of data in files and metadata tags. S/He establishes and maintains security and integrity controls. S/He formulates and monitors policies, procedures and standards relating best content management practices. S/He proposes and implements enhancements that will improve the performance and reliability of the system.
S/He also manages the ICE mailbox and addresses or delegates questions/topics to the appropriate team member. S/He serves as the initial ICE team member contact from internal and external users and continually exceeds customer service expectations.
S/He also frequently trains users on the tools, creates and updates training materials, and provides guidance on optimal content management.
All About You
·        Design and document best practices for content entry. Map data flows to support business operations.
·        Document and maintain content definitions, ownership, and quality rules.
·        Monitor quality of content and make sure that quality issues are identified, documented, and prioritized. Train content contributors with a range of expertise on the importance of following good data-entry and management processes.
·        Act as gatekeeper, ensuring that all files are correctly named, tagged, and categorized before they are published.
·        Manage libraries and other sales, marketing, and support content.
·        Support product life cycle management of content.
·        Perform manual content conversion. Cleanse, enrich, and consolidate data.
·        Keep metadata tags and content filters up to date.
·        Perform regular content cleansing and audits. Report on trends in compliance and content health. Fix content issues.
·        Work with other departments to make sure that employees understand how to use the content-management system properly to drive best-in-class business practices.
·        Work with Marketing, Sales, and Support to identify content and process gaps.
·        Implement a regular closed-loop feedback method with stakeholders. Identify and share content-management improvement opportunities.
·        Maintain user confidence and protect operations with confidential information.
·        Identify system improvements and work with CM team, technical representatives, and other stakeholders to implement and test.
·        Design processes and tools to make sure that content, taxonomy, and metadata are consistent between systems.
·        Serve as front-line support for the Content Management team with professionalism to monitor and address customer questions, issues, and requests.
·        Train all users on the tools, creates and updates training materials, and optimizes training plans.
·        Must have advanced MS Excel experience such as VBA, Macros.
·        At least 3 years experience working in a fast-paced, results-driven environment, while managing multiple projects concurrently.
·        Good project and time management skills and a demonstrated history of keeping things moving in the face of competing responsibilities.
·        Strong understanding of content management systems and business users. Focus more on business needs rather than technical capabilities.
·        Strong critical thinking, analytical, and quantitative skills.
·        Strong written communication skills and cross-functional relationship building. Good interpersonal skills for gathering input and persuading people to adopt standards, while sustaining working relationships.
·        Strong professionalism and clearly puts the customer first.
·        Flexible about adapting standards to diverse user and training requirements and evolving needs of company.
·        Innovative ideas about making documents accessible and easy to maintain.
·        Detail-oriented, conscientious, fast-paced, and motivated to drive change collaboratively.
·        Technologically savvy and quick to adopt new tools and processes.
·        BA or equivalent in Information Management, Technical Writing, Communications, or Marketing.
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. 
Job Level Experienced Professional